E496 – Current & Critical – Jennie Gilbert, The Journey to Better Leadership: Embracing Curiosity and Continuous Improvement
“It takes time to get to know the human beyond the job title. In our highly pressured, on-demand, all-the-time workplaces, we’ve become transactional.”
Jennie Gilbert returns to Collisions YYC with more hard-won wisdom on truly effective leadership. She breaks down the common misconceptions surrounding feedback and offers practical, human-centred alternatives that prioritize curiosity, clarity, and connection. Whether she’s sharing the dangers of “drive-by feedback” or outlining why psychological safety must come before correction, Jennie speaks candidly about what gets in the way of authentic communication at work. She urges leaders to consider their self-awareness, slow down their assumptions, and reframe performance conversations as opportunities to align, not admonish. With insights grounded in research and lived experience, Jennie provides a powerful reminder that better leadership starts with better listening and more meaningful conversations.