E377 - Current & Critical - Matt Faure, Digital Transformation - The good, the bad and the learning
“We cannot fix all the problems at once. What’s the number one issue that’s taking a large amount of your time? Let’s fix this one once and for all, and then create some space for you.”
Get to know Trimac Transportation, an organization rooted in over 78 years of transport history—originating in Moose Jaw, Saskatchewan, and later moving its headquarters to Calgary in the 1960s. We uncover a saga of evolution, marked by an enduring commitment to safety and a robust network encompassing over 4,000 dedicated professionals and a fleet of over 2,500 trucks.
Matt Faure, CEO and President, shares the raw, unfiltered realities and pioneering strategies that define the company’s digital metamorphosis. Despite being nestled in an industry traditionally slow to embrace technological advancements, Trimac undertook a trailblazing journey, transcending palpable frustrations and navigating toward a seamless, digitized future. Faure demonstrates this transition not as a mere adaptation but as a complete overhaul guided by three foundational pillars: People, Process, and Technology. Trimac did not merely adopt change; they engineered it, meticulously developing a roadmap that transcended conventional transformation narratives. And integral to this evolution was the dx team, entrusted with the critical mission of mitigating risks while boldly embracing them, ensuring Trimac sustains, thrives, and steers competitively into the future.